Emergency and Crisis

211 – Lifeline

Telephone crisis response service. Available 24/7

Hillside Family Crisis Support Services: Short-term home-based assessment/support and family advocacy for youth ages 5-26 with serious emotional disturbances or significant mental health challenges who are experiencing a mental health crisis.

1 Mustard St, Rochester, NY 14609  (585) 256-7500


Rochester Community Mobile Crisis Team

URMC: A community based mental health mobile crisis service available to youth and adults in Monroe County.

(585) 529-3721


Rape Crisis Service Safe Center: RESTORE Sexual Assault Services of Planned Parenthood of Central and Western New York

Mount Hope Ave. Rochester, NY 14620 (585)546-2771

Rochester Regional Behavioral Health Access and Crisis Center

The Rochester Regional Health Behavioral Health Access and Crisis Center is available for those who need help with a mental health or substance use issue. In many situations, you or a loved one may need assistance right away, but not the full resources of the emergency department. The Center can be an alternative to a trip to the emergency department for an urgent mental health need.

89 Genesee Street, Rochester, NY 14611 (585) 368-3950


Rochester Regional General Health System

Rochester General Hospital

1425 Portland Avenue, Rochester, NY 14621 (585) 922-4000

Strong Behavioral Health

Comprehensive Psychiatric Emergency Program: Strong Behavioral Health (SBH) houses the Monroe County Comprehensive Psychiatric Emergency Program (CPEP) which is located in the Emergency Department of Strong Memorial Hospital and includes Mobile Crisis Team. This is a busy environment that operates 24/7.

601 Elmwood Avenue, Rochester, NY 14642 (585) 275-2851

Clinic Coordinating Center: Provides intervention services to individuals, couples, and families suffering an acute mental health or psychosocial crisis. Urgent care appointments also available.

(585) 275-3812