Tag: Service Desk

SJFC Office of Information Technology

OIT Notification Number: 2019-84
Date: 08/29/2019
Title: OIT Announcement – Banner Upgrade Complete
Description:

Dear Colleagues, 

The Banner system upgrade has been completed successfully. Banner is now back online. 

If you experience any issues please contact the OIT Service Desk.

Thank you for your patience.

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

SJFC Office of Information Technology

OIT Notification Number: 2019-81

Date: 08/29/2019

Title: OIT Announcement – Intermittent Performance Issues with mySJFC – RESOLVED

Description:

The performance issues with mySJFC have been resolved on our vendor’s side. If you have any questions, please feel free to give us a call at 585-385-8016.

Thank you!

OIT Service Desk

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St. John Fisher College

Office of Information Technology

(585) 385-8016

http://go.sjfc.edu/oithelp

SJFC Office of Information Technology

OIT Notification Number: 2019-81

Date: 08/29/2019

Title: OIT Announcement – Intermittent Performance Issues with mySJFC

Description:

Good morning,

There is currently a performance issue with mySJFC and single sign-on. You may notice extended login time when attempting to access my.sjfc.edu. It may time out or be very slow. Our vendor is currently working on the issue and will update OIT on their progress as they work through the performance issues.

Thank you for your patience and understanding,

OIT Service Desk

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St. John Fisher College

OIT Service Desk

Office of Information Technology

(585) 385-8016

http://go.sjfc.edu/oithelp

SJFC Office of Information Technology

OIT Notification Number: 2019-79

Date: 08/27/2019

Title: OIT Announcement – Blackboard Maintenance – Complete

Description:

The maintenance scheduled from Monday, August 26^th to Tuesday, August 27^th is complete and the
Blackboard site is now accessible. If you have any questions or concerns, please contact the Service Desk at
585-385-8016 or via email at oitservicedesk@sjfc.edu.

Thank you!

OIT Service Desk

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St. John Fisher College

Office of Information Technology

(585) 385-8016

http://go.sjfc.edu/oithelp

SJFC Office of Information Technology

OIT Notification Number: 2019-78
Date: 08/22/2019
Title: REMINDER: OIT Announcement – Blackboard Maintenance
Description:
Blackboard will be undergoing required maintenance from Monday, August 26th at 9:30 pm to Tuesday, August 27th at 12:00 pm. During this time, Blackboard will be unavailable. We will notify the campus once the required maintenance is complete and the site is accessible.

Thank you,
OIT Service Desk

SJFC Office of Information Technology

OIT Notification Number: 2019-78
Date: 08/15/2019
Title: OIT Announcement – Planned Maintenance
Description:  

This Sunday, August 18, 2019 during the normal maintenance time, 5:00 AM – 11:00 AM, we will be performing maintenance on our servers.  During this time, you may experience brief intermittent issues accessing some IT services on campus, such as Citadel file shares and printing.

If you have any questions, feel free to contact the Service Desk at (585) 385-8016 or e-mail us at oitservicedesk@sjfc.edu.

 Thank you,
OIT Service Desk

SJFC Office of Information Technology

OIT Notification Number: 2019-77
Date: 08/15/2019
Title: OIT Security Alert – Phishing Attempt Threat Advisory: “Important Task”

Description:
OIT has received reports of a recent phishing attempt with the email subject “Important Task”. A Phishing email is one that attempts to trick you into performing an action (click a link, provide credentials, purchase gift cards etc.) by posing as a legitimate sender. If you have received this email please click on the Phish Alert button in Outlook to report and delete this email.

A screenshot of the Phishing email is included below:

If you responded to this email, clicked on the link or have any questions related to this phishing attempt please contact the OIT Service Desk at (585) 385-8016.

 Please feel free to contact us if you have any questions.

Thank you,

OIT Service Desk

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Office of Information Technology
St. John Fisher College
e-mail: oitservicedesk@sjfc.edu

phone: (585) 385-8016
http://go.sjfc.edu/oithelp