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OIT Announcement – Qualtrics Support Change

graphic of Qualtrics SignOn screen

OIT Notification Number: 2019-59
Date: 05/21/2019
Title: Qualtrics Support Change

Dear Qualtrics Users,
Qualtrics users seeking support are required to login to the Support Center in order to submit a Support Ticket. This change is a required security update that ensures the privacy of user accounts, including preventing anyone from posing as another user.

Four Steps to create an account using SSO:

    • Click on the Support Center Link
    • Click on “Sign in with SSO”
    • Organization ID = Enter sjfc (lowercase)
    • Log in with your SJFC network credentials
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OIT Announcement – Schedule Maintenance

OIT Maintenance, Outages, and Security Words

SJFC Office of Information Technology

 

OIT Notification Number: 2019-58
Date: 05/15/2019
Title: Scheduled Maintenance – Sunday May 19th from 8:00AM until 12:00PM – Banner, Fish ‘R’ Net, and Data Warehouse (Cognos, iDashboards, and Fisher Analytics) Unavailable  

Dear Colleagues,
On Sunday, May 19th from 8:00AM – 12:00PM, the Banner Environment, Fish ‘R’ Net, Cognos, iDashboards, and Fisher Analytics will be unavailable. They will be offline to facilitate maintenance being performed in the Data Center. 

A notification will be sent out once all maintenance is complete and all systems are back online.

Thank you for your cooperation,

OIT Service Desk

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St. John Fisher College
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp

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OIT Security Alert – Phishing Attempt Threat Advisory: “Help-Desk-Service”

OIT Alert screenshot of email with Phishing attempt

OIT Notification Number: 2019-50
Date: 05/06/2019
Title:
OIT Security Alert – Phishing Attempt Threat Advisory: “Help-Desk-Service”

Description:
OIT has received reports of a recent phishing attempt with the email subject “Help-Desk-Service”. A Phishing email is one that attempts to trick you into performing an action (click a link, provide credentials, purchase gift cards etc.) by posing as a legitimate sender. If you have received this email please click on the Phish Alert button in Outlook to report and delete this email.

A screenshot of the Phishing email is included below:

If you responded to this email, clicked on the link or have any questions related to this phishing attempt please contact the OIT Service Desk at (585) 385-8016.

Please feel free to contact us if you have any questions.

Thank you,

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St. John Fisher College
OIT Service Desk
Office of Information Technology
(585) 385-8016
http://go.sjfc.edu/oithelp