OIT Announcement – Qualtrics Support Change

graphic of Qualtrics SignOn screen

OIT Notification Number: 2019-59
Date: 05/21/2019
Title: Qualtrics Support Change

Dear Qualtrics Users,
Qualtrics users seeking support are required to login to the Support Center in order to submit a Support Ticket. This change is a required security update that ensures the privacy of user accounts, including preventing anyone from posing as another user.

Four Steps to create an account using SSO:

    • Click on the Support Center Link
    • Click on “Sign in with SSO”
    • Organization ID = Enter sjfc (lowercase)
    • Log in with your SJFC network credentials

OIT Announcement – Schedule Maintenance

OIT Maintenance, Outages, and Security Words

SJFC Office of Information Technology


OIT Notification Number: 2019-58
Date: 05/15/2019
Title: Scheduled Maintenance – Sunday May 19th from 8:00AM until 12:00PM – Banner, Fish ‘R’ Net, and Data Warehouse (Cognos, iDashboards, and Fisher Analytics) Unavailable  

Dear Colleagues,
On Sunday, May 19th from 8:00AM – 12:00PM, the Banner Environment, Fish ‘R’ Net, Cognos, iDashboards, and Fisher Analytics will be unavailable. They will be offline to facilitate maintenance being performed in the Data Center. 

A notification will be sent out once all maintenance is complete and all systems are back online.

Thank you for your cooperation,

OIT Service Desk


St. John Fisher College
Office of Information Technology
(585) 385-8016

OIT Security Alert – Phishing Attempt Threat Advisory: “Help-Desk-Service”

OIT Alert screenshot of email with Phishing attempt

OIT Notification Number: 2019-50
Date: 05/06/2019
OIT Security Alert – Phishing Attempt Threat Advisory: “Help-Desk-Service”

OIT has received reports of a recent phishing attempt with the email subject “Help-Desk-Service”. A Phishing email is one that attempts to trick you into performing an action (click a link, provide credentials, purchase gift cards etc.) by posing as a legitimate sender. If you have received this email please click on the Phish Alert button in Outlook to report and delete this email.

A screenshot of the Phishing email is included below:

If you responded to this email, clicked on the link or have any questions related to this phishing attempt please contact the OIT Service Desk at (585) 385-8016.

Please feel free to contact us if you have any questions.

Thank you,


St. John Fisher College
OIT Service Desk
Office of Information Technology
(585) 385-8016