Month: June 2018

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-48

 

Date: 06/27/2018

 

Title: OIT Alert: **Update** "Learning Portal Account Update Notification"

 

Description: The previous email with the subject line "Learning Portal Account Update Notification" was flagged as a possible phishing attempt as a precautionary action.  Its legitimacy is now confirmed.

 

 

We apologize for any confusion. If you have any questions or concerns, please contact the service desk at 585-385-8016.

 

 

Thank you

Office of Information Technology

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-47

 

Date: 06/27/2018

 

Title: OIT Security Alert: Phishing Attempt Threat Advisory "Learning Portal Account Update Notification"

 

Description: OIT has been made aware of a recent phishing attempt with the email subject “Learning Portal Account Update Notification”. A Phishing email is one that attempts to trick you into clicking a link and typing in your SJFC username and password, thereby compromising your network credentials. A screenshot of the Phishing email is included below:

 

If you responded to this email, clicked on the link or have any questions related to this phishing attempt, please contact the OIT Service Desk at (585) 385-8016.

 

Please remember that OIT does not manage accounts in this manner and will never ask for your password for any reason via email and or phone call. As always, please ignore and delete any email you feel may be an attempt to Phish. Please feel free to contact us if you have any questions.

 

Thank you

Office of Information Technology

 

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St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-46

 

Date: 06/26/2018

 

Title: OIT Announcement – Bomgar Remote Support Tool

 

Description:

The OIT Service Desk has implemented Bomgar, a remote support tool that will enable us to provide a higher level of technical support to the campus community. Using Bomgar, we will be able to remotely diagnose and assist with many issues right from the Service Desk, without having to schedule a visit from a technician.

OIT will be installing the Bomgar client on SJFC computers starting Tuesday, 6/26. This silent install will happen in the background, requiring no down time or interaction on your part.

As always, please contact the Service Desk if you have any questions at x8016 or at http://go.sjfc.edu/oithelp.

 

 

Regards,

 

OIT Service Desk

Office of Information Technology

St. John Fisher College

e-mail: oitservicedesk@sjfc.edu

phone: (585) 385-8016

http://go.sjfc.edu/oithelp

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-45

 

Date: 06/19/2018

 

Title: Unplanned Outage – www.sjfc.edu – Resolved

 

Description:  Our website www.sjfc.edu is accessible and working properly. We apologize for any inconvenience.

 

Thank you for your patience.

 

—————————————-

St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-44

 

Date: 06/19/2018

 

Title: Unplanned Outage – www.sjfc.edu

 

Description:  We have received reports that our website www.sjfc.edu is inaccessible from both on and off campus. We are working to resolve the issue and will send a notification when the service has been restored.

 

Thank you for your patience.

 

—————————————-

St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-43

 

Date: 06/13/2018

 

Title: OIT Alert: Planned Maintenance – Pharos Upgrade Complete

 

Description:

 

The Pharos upgrade is complete and campus printing is now available. Thank you for your patience.

 

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or by e-mail at oitservicedesk@sjfc.edu.

 

—————————————-

St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-42

 

Date: 06/13/2018

 

Title: OIT Alert: Planned Maintenance – Pharos Upgrade

 

Description:

 

This Wednesday, June 13th, 2018 between 5:00 PM – 06:00 PM, we will be performing a Pharos Upgrade. During this time, campus printing will be unavailable.

 

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or by e-mail at oitservicedesk@sjfc.edu.

 

—————————————-

St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp

 

 

 

SJFC Office of Information Technology

 

OIT Notification Number: 2018-41

 

Date: 06/13/2018

 

Title: OIT Alert: Scheduled Maintenance Sunday June 17th, 2018; 5:00am – 11:00am

 

Description:

 

Dear Campus Community,

 

This Sunday, June 17th, 2018 during the normal maintenance time, 5:00 am – 11:00 am, we will be performing maintenance on our servers.

During this time, you may experience intermittent issues accessing all of the IT services on campus. Some of these include:

 

-Outlook mail

-Webmail

-Citadel (p-drive, department file shares)

-Blackboard

-Campus Printing

-Self-service password reset

-Campus website

-Student Gmail

 

If you have any questions, please feel free to contact the Service Desk at (585) 385-8016 or by e-mail at oitservicedesk@sjfc.edu.

 

Thank you,

Office of Information Technology

 

—————————————-

St. John Fisher College

Office of Information Technology

OIT Service Desk

(585) 385-8016

http://go.sjfc.edu/oithelp